Make returning an item and arranging a collection a doddle with TIGREN's simple policy.
TIGREN and SIP products are designed to withstand immense heavy-duty use and perform at a top-quality level. However, should any of our customers encounter a faulty machine, or a machine damaged in transit or otherwise, we operate a quick and easy returns policy.
For a swift process, we ask that, when returning any equipment, our Criteria for Returning Goods is followed at all times. This ensures a repair, solution, or alternative is quickly found, satisfying you and allowing work to commence.
Goods are not sold on a 'Sale or Return' nor 'On Approval' basis. Unauthorised returns will not be accepted and will be returned at the expense of the Distributor. Goods correctly supplied to the order of the buyer will not be accepted or return or exchange unless prior agreement in writing has been arranged. A 15% restocking fee will be deducted from a credit note, with £10 minimum charge, regardless of prior carriage chargers.
Any items authorised for return or repair must meet the following criteria. Failure to do so may result in the return not being accepted. Contact our Sales team on firstname.lastname@example.org or by calling 01509 500414 if you have any questions about eligibility.
Any and all warranty repairs will be returned to the distributor carriage paid by SIP. Items claimed as warranty but, upon inspection, are found not to be will be subject to charge. If the item is not covered by warranty, an estimate will be given for repair or recovery of the item prior to work, with the distributor paying carriage costs.
All returned TIGREN or SIP items must include a Return Number (RN), which will be authorised and confirmed before any returns can be accepted. To obtain an RN code, please contact the TIGREN Sales team, with the following criteria met:
SIP Industrial Products Limited and TIGREN Equipment will arrange for the collection of warranty items when issuing an RN. We will only issue an RN on receipt of a valid proof of purchase. Carriage will be reimbursed only by prior agreement and will be confirmed at the time of issue.
No-nonsense compressors perfect for various workshop and trade applications.
Compact and lightweight units that do not compromise on power and versatility.
Heavy-duty and robust solutions including oil drainers, wood saws, cement mixers, pressure washers and much more.
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